CountryLine Privacy Policy

This Privacy Policy explains how CountryLine uses personal information we collect in connection with your use of the CountryLine services (the “Service”) and how you can limit our use of that personal data. Last Modified: 01 Oct 2021

Contacting Us

For questions specifically concerning this Privacy Policy, our privacy practices or our use of your personal information, or if you want to exercise your rights regarding your personal information, please contact us by email at hello@countryline.tv

Collection of Information

We receive and store information about you such as:

Information you provide us.

We collect information you provide us which includes the following: your names, email address, address and / or postal code, telephone number, payment method and any other personal information you provide either during the subscription process or after. We utilize numerous way to collect this information, including when you enter it while using our service as well as when interact with our customer service information collected when you set preferences in “My Account” or otherwise provide information to us through our service or elsewhere Information we collect automatically: You should know that we typically collect information regarding you and your use of our service, your interactions with us, as well as information regarding your computer or any other device used to access our service. This information includes: your activity on the CountryLine service, such as the Content you select, your watch history and your search queries; details concerning your interactions with customer service, such as the date, time and content of your emails your device IDs or unique identifiers, device and software characteristics (such as type and configuration), connection information, statistics on page views, referral URLs, IP address and standard web log information; information collected via the use of cookies, web beacons and other technologies, including ad data (such as information on impressions delivered to a cookie, the site URL where the impression was delivered, as well as the date and time). Information from other sources: We might supplement the aforementioned information with information we obtain from other sources, including from online as well as offline data providers. Such supplemental information may include data on demographics, interest, and Internet browsing behavior.

Use of Information

CountryLine uses the information collected to provide, analyze, administer, enhance and personalize the Service and marketing efforts, to process your registrations, orders and payments, and to communicate with you on these and other matters. As an example, we may use information collected to:

Determine your general geographic location, provide localized content and customized viewing recommendations, determine your Internet service provider and/or respond to inquiries and requests; to prevent, detect and investigate potentially prohibited, fraudulent or illegal activity and/or enforce our terms; to better analyze and understand our users, and improve the Service, delivery optimization, content selection and recommendation algorithms; to communicate with you about the Service (e.g., via email, push notifications and text messaging), provide updates (e.g., new features and content, promotional offers and announcements), send consumer surveys and otherwise assist you with operational requests. Disclosure of Information Please note that we disclose your information for certain purposes and to third parties, as detailed below:

The CountryLine ecosystem of companies

We share your information among the CountryLine ecosystem of companies as needed for the following: data processing and storage; providing you with access to our services; providing you with customer support; making decisions about service improvements, content development; and for other purposes described in the Use of Information section of this Privacy Statement.

Service Providers

We typically work with other entities, companies, agents or contractors to perform services on our behalf or to assist us with providing services to you. For example, we employ Service Providers to provide IT services, to personalize and optimize our service, to process credit card transactions or other payment methods and to process and administer consumer surveys. Within the course of providing the aforementioned services, these Service Providers may have access to your personal or other information. Although, we do not authorize them to use or disclose your personal information except in when it is needed for them to provide their services.

Promotional offers

We may offer joint promotions or programs that, in order for you to participate, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices. Protection of CountryLine and others: CountryLine and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of CountryLine, its users or the public, as required or permitted by law.

Business transfers

In the case of any reorganization, restructuring, merger or sale, or other potential transfer of assets, please be advised that we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.

You may also choose to disclose your information in the following ways:

if while using the Service you choose to post reviews or other information publicly, in which case third parties could use the information you disclose; through your use of tools on the Service which give you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device; through your use of social plugins (including those offered by Facebook, Twitter, Pinterest and Google) which allow you to share information on those platforms. Social plugins and social applications are operated by the social network themselves, and are subject to their terms of use and privacy policies. Jurisdiction and Cross-Border Transfer Our Service is global and data may be stored and processed in any country where we have operations or where we engage service providers, and we may transfer data to countries outside of your country of residence, which may have data protection rules that are different from those of your country. However, we will take measures to ensure that any such transfers comply with applicable data protection laws and that your data remains protected to the standards described in this privacy policy. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal data.

Your rights with respect to your personal data Right to request deletion of the data - Request to delete You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities. Right to be informed - Request to know Depending on the circumstances, you have a right to know: ■ whether we collect and use your personal information; ■ the categories of personal information that we collect; ■ the purposes for which the collected personal information is used; ■ whether we sell your personal information to third parties; ■ the categories of personal information that we sold or disclosed for a business purpose; ■ the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and ■ the business or commercial purpose for collecting or selling personal information. We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than three (3) months past the termination of the user's account. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Account Access In order to provide you with ease of access to your account and to help administer the CountryLine service, we implement technology that enables us to recognize you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification when you revisit the CountryLine Service. Where possible, we strongly advise that users of public or shared devices should log out after each visit. If you sell or return a computer or CountryLine capable device, you should logout and deactivate access to the Service from that device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information. Please note that if you share or otherwise allow others to have access to your account, they will be able to see your information, including personal information, such as your email address or other information in “My Account”.

Your Options If you no longer want to receive certain communications from us via email or SMS, simply send an email from your account email address to hello@countryline.tv or click the "unsubscribe" link in the email or reply STOP (or as otherwise instructed) to the SMS message. Please note that you cannot unsubscribe from certain email correspondence from us, such as messages relating to your account transactions. You can opt in to receive mobile push notifications from CountryLine. If you subsequently decide you no longer wish to receive these notifications, you can use your mobile device’s settings functionality to turn them off. To exercise choices regarding cookies set through our website, as well as other types of online tracking and Internet advertising, see the Cookies and Internet Advertising section below.

Security

We believe we use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.

Other Websites, Platforms and Applications

The CountryLine Service may be provided through platforms or contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. For example, you may be able to access CountryLine through platforms such as gaming systems, smart TVs, mobile devices, set top boxes and a number of other Internet connected devices. These websites and platforms have separate and independent privacy or data policies, privacy statements, notices and terms of use, which we recommend you read carefully. In addition, you may encounter third party applications that interact with the CountryLine Service.

Legal Age

You must be 18 years of age or older to be a paid subscriber to the Service, to access paid services and/or to make purchases on the Service. In certain jurisdictions, the age of majority may be older than 18, in which case, you must satisfy that age in order to become a paid subscriber or to access paid services and content on the Service. While individuals under the age of 18 may use the Service, they may do so only with the involvement, supervision, and approval of a parent or legal guardian. We do not knowingly collect information from children under the age of 13 and we do not target our website to children under the age of 13.

Changes to this Privacy Policy

We will update this Privacy Policy from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the Service after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this Privacy Policy, you may cancel your use of the Service. To see when this Privacy and Cookie Policy was last updated, please see the "Last modified" date above.

Cookies and Internet Advertising

We and our Service Providers use cookies and other technologies for various reasons. For example, we use cookies and other technologies to make it easy to access the Service by remembering you when you return, to provide and analyze the Service, to learn more about our users and their likely interests, and to deliver and tailor marketing or advertising. We want you to be informed about our use of these technologies, so this notice explains the types of technologies we use, what they do and your choices regarding their use.

What are cookies?

Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization. Cookies are not the only types of technology that enable this functionality; we also use other, similar types of technologies. See below for more information and examples.

Why does CountryLine use cookies?

We and our Service Providers may use the following types of cookies: Essential cookies: These cookies are strictly necessary to provide our website or online services. For example, we or our Service Providers may use these cookies to authenticate and identify our members when they use our websites and applications so we can provide the Service to them. They also help us to enforce our terms of use, prevent fraud and maintain the security of the Service. Performance and functionality cookies: These cookies are not essential, but help us to personalize and enhance your online experience with CountryLine. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during member sign up). We also use these cookies to collect information (such as popular pages, conversion rates, viewing patterns, click-through and other information) about our visitors' use of the Service so that we can enhance and personalize our website and Service, and conduct market research. Advertising cookies: These cookies use information about your visit to this and other websites, such as the pages you visit, your use of the Service or your response to ads and emails, to deliver ads that are more relevant to you. These types of ads are called "Interest-Based Advertising." Many of the advertising cookies associated with the Service belong to our Service Providers and the arts and cultural organizations represented in our programming. How can you manage your cookie preferences? Most browsers allow you to turn off cookies. To do this look at the settings or preferences area on your browser. Turning off cookies may result in limited functionality of the Service and/or delay or affect the way in which it operates. How does CountryLine use web beacons? Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. We and our Service Providers may use them for similar purposes as cookies, such as to understand and enhance the use of the Service, improve site performance, monitor visitor traffic and actions on our site, and understand interactions with our marketing (including email and online ads on third party sites). Because web beacons often work in conjunction with cookies, in many cases, declining cookies will impair the effectiveness of web beacons. Because web beacons often work in conjunction with cookies, in many cases, declining cookies will impair the effectiveness of web beacons.

Karen Staley